Why I do not recommend FishPond online bookstore

by Kylie on June 23, 2011

I have previously recommended Fishpond for books, but after continuous bad customer service and having to chase them over everything I am going to tell you all to AVOID THEM LIKE THE PLAGUE. Seriously!

I have dealt with them as a buyer, as a seller and as an affiliate and have had problems with ALL of it. I am over it. The most recent issue I have been trying to sort out for over a month and keep getting the run around, so I decided to outline for you all the many, many issues I have had with them and why you should not use them.

As a buyer

-          Their site will say the book is available or can be dispatched within 2 days. I will get told I can expect it within a certain timeframe. It NEVER happens. I have had to wait over a month and chase them and chase them to get some of the books I have bought. This is new books through them, not used books from other private sellers.

-          If they have run out of a book you have purchased they will not tell you straight away, instead you get to pay and then after a few weeks of it not turning up and you email them, they give you excuses for a few weeks, then finally admit they do not have it in stock and you will get a refund in 7 – 21 days. NOT GOOD ENOUGH!!

-          They are often more expensive than the RRP. They used to do discounts and things, but now there is no incentive to buy through them.

-          They have terrible and slow customer service who prefer to dodge your questions and not answer directly, and never within a day or two.

As a seller

-          They used to offer 20cents credit when you listed a book with them. They changed this which was fine. I had not used my credit, which did not bother me, but when I put up new listings, which I did not receive 20 cents for, then subsequently removed them I had 20cent deleted from my account each time to the point where I owed them money!

-          They charge postage on your behalf, which does not really cover the cost of posting most books, plus they add the postage to the sale total THEN deduct their percentage, so they essentially give with one hand and take with the other. I have no issue with them taking a cut of the sale price. I have an issue with them taking a cut of the postage they charge customers “on your behalf”. That is just wrong and a lie.

-          After books are sold it can take up to 21 days to get paid, they say 7 – 14, but most of the time I have had to email asking when I will be paid and often it can take over 1 month from when I sell it to when I get paid.

-          Sometimes if a buyer purchases a book, then changes their mind and requests a refund you get stiffed. Fishpond expect you to send the book within 3 days, but if the customer cancels their order after that, after you have already sent it, you don’t get paid. Tough luck, you lost the book and made no money.

As an affiliate

-          They do not pay you what you are clearly owed. In my affiliate account I have money that should have been paid to me in November. Instead I keep getting the run around and they obviously have no intention of paying despite the paperwork clearly indicating I earned it.

-          They do not answer emails promptly, if at all. I have waited days; other times over a week and had no response. Their customer service is atrocious and they could care less about you as an affiliate.

There have been more issues and at first I didn’t mind so much because  their discounts when they ran them were good and postage was free over a certain price. Plus, when you got paid 20cents to list a book with them and it was so easy to list I didn’t mind. I got my first few affiliate payments, despite having to chase one, so I was ok. But they gradually went from bad to terrible and now, I would not recommend them to anyone.

If you want to buy books go to Book Depository or Amazon, they both have affiliate accounts as well. I would recommend selling your books one eBay, online classifieds or other book websites (such as Amazon if you live in the USA) but pass on Fishpond at all costs. They are not worth the headache to deal with. I don’t know why I have dealt with them for so long.

*The banner is an affiliate link, as I wanted an image to show you who I am talking about.

Related Posts Plugin for WordPress, Blogger...

{ 65 comments… read them below or add one }

Peta June 23, 2011 at 9:28 am

I always buy my books from Book Depository as I found they are usually quite a bit cheaper than fishpond.
I had plans to sell some books through fishpond but will definitely give it a miss now.
Thanks Kylie for the insight.

Reply

Jake March 22, 2014 at 5:53 pm

I have never had a problem with Fishpond. I have always received the books and DVDs I have bought in only a couple of days. I think it’s a bargain and always use them

Reply

Tash Northcott June 23, 2011 at 9:35 am

Sounds like an ordeal I’m having with NZ Couriers. I will never use them as a courier company, as it’s been 16 months and still nothing has happened. I keep chasing them up for answers. Nobody cares. I found out we got declined through our buyer whom had to put in a claim with Australia Post. Still no answer from NZ Couriers. I now make sure we have insurance on our goods we buy from Australia and tell them to avoid the plauge of using NZ Couriers. It’s a real pain. I was always taught in my first job, customers come first, but somehow it seems to have reversed. Hope you have better luck elsewhere.

Reply

Caroline June 25, 2011 at 1:53 pm

Thanks for the info, sucks to them. I’ve never used them & it sounds like you won’t be anymore either. We have our own small business if we treated people like that we would be broke in no time. Thanks for making a stand against BAD customer service.

Reply

Scather June 26, 2011 at 9:29 pm

Wow, that’s a lot of problems – and a very well written blog detailing them.
I have sold books with Fishpond too, and found it unfair that they took a cut of the postage.
On the other hand, I did get a lot of credits for reviews I wrote in their early days which resulted in a free book. And once, they sent my mum 2x books by mistake. So very mixed feelings.

Reply

JO June 28, 2011 at 8:03 pm

I have had the same issues buying books from Fishpond, they tell you the book can be sent in two days and you can wait over a month and my last order after being mucked around they advised my order is not available. I did receive a cheque today from Fishpond to repay my last order.

Reply

Teresa September 9, 2011 at 8:57 pm

Hi
I just wondered how to actually get in touch with Fishpond. I ordered some books which were nto yet published back in march. Since then I have emigrated to Perth WA from NZ and no longer use the same email address. I cannot log onto my old site as I can’t remember my password and am finding it impossible to actually contact Fishpond either by phone or email. Are you able to help.
:sad:

Reply

Kylie September 9, 2011 at 9:15 pm

If you can access your old email address at all you should be able to find an email from them you might be able to use. Even if it was the email you had with an internet provider try logging into it again. My husband did this with an internet provider we had not used in 4 years and the email address still worked, which shocked us.

Otherwise I have used [email protected] or [email protected] which were for Australia, but since they are the same company they should be able to help. They will likely require the email stating you paid though.

They are notoriously hard to get a hold of.

Good luck. Hope this helps.

Reply

Joe October 28, 2011 at 10:21 am

Thank you this blog Kylie – I found it after searching for fishpond customer service.

You mention a lot of the issues I have had with Fishpond as a first time customer – I hope others find this and realise what a poor company they are to deal with and avoid them.

Reply

Chell November 12, 2011 at 9:48 am

I often sell books on fishpond. It’s handy that you can list them for the price you want and they stay listed for as long as it takes to sell them (unlike eBay where many books I put up tend to never sell in the 10 days listed for the price I want and I eventually have to put them on for 99cents if i want them to sell at all). You can either select to be paid in credit to use for further Fishpond purchases or straight into your bank account (which is the option I prefer). My main problem with it however is that they will never pay me the money they owe me for the books I sell on time and if I don’t chase them up then they don’t pay me at all! I was checking through my bank transactions the other day and discovered one book from the 6th of June that I’d sold and posted to the buyer and another from 9th September which I haven’t yet been paid for. Thats at least six months without being paid for something that i’ve sent off and paid postage for! I have emailed them and they are currently looking into it so hopefully they will finally send me the money…

Does anyone know of a similar site for selling secondhand books/CDs other than eBay and Fishpond? Fishpond is convenient but make sure you keep on top of them if you’re a seller!

Reply

Kylie February 17, 2012 at 6:15 pm

I have used eBay a bit and Gumtree. I got sick of chasing Fishpond for the money I was owed.

Reply

KimmieJs January 9, 2012 at 12:17 am

Back in early November I ordered several items from Fishpond for my twins for Christmas. According to their website the gifts would arrive before Christmas. Here it is 8th of January and over half my order has yet to arrive. I tried to cancel the order 10 days before Christmas but I was told it was to late since the items had been
released to the warehouse. The lack of customer service and lack of compassion is appalling. I
will NEVER order from them again. I had been a loyal customer of Fishpind for several years now. I have spent hundreds of dollars purchasing books and other items. They will not get another cent from me and I will make sure everyone knows about their appalling record of creating frustrated and disappointed customers all over the country. Shame shame shame in Fishpond!!!

Reply

Kylie January 10, 2012 at 10:27 am

Sorry to hear you have had trouble to KimmieJs. I hope it gets sorte for you. I know how frustrating it is to deal with them. When I first started using them they were great, but as time has gone one it has just gone downhill.

Reply

Dylan February 17, 2012 at 5:51 pm

I have had absolutely no problems with fishpond. I bought at least a few thousand dollars worth of items from them, and in doing so, saved at least a thousand as well. They’re prices are all over the place, which is great. All I have to do is check once a day, and get the things when they are cheap. Just recently, I bought an item for $3, reduced from $60, no joke. I will admit, the items take a little longer to arrive than the estimated dates, but seriously we’re talking about Australia Post doing most of the deliveries in Aus, and their service is absolutely horrible. All of the items I’ve ordered have always arrived eventually, but never more than 1 and a half months after I’ve ordered it. If you’re looking to make huge savings, I definitely recommend it, but if you’re looking to get all of your items quickly, give it a miss, the trade off for paying less seems to be that everything takes a little longer to get where it is going. DON’T buy anything if it’s last minute, or has a deadline for arrival. Be patient, and you’ll have no problems.

Reply

Kylie February 17, 2012 at 6:17 pm

That’s interesting Dylan. Whenever I have checked Fishpond have always been more expensive than places such as Book Depository and I can order from the USA or UK and get items faster than ordering off Fishpond as well.

I know of way too many people who have had nothing but problems with them, and their customer services, orders not turning up etc to ever recommend them.

Reply

Fran February 27, 2012 at 9:17 pm

I’ve recently received my puzzles ordered two weeks ago. The website said it’s a 24hr dispatch but the box was packed five days after order and left the warehouse nine days later.I don’t know how that works. When I bought the puzzles, the website says there’s two left of each but funny that even after my purchase, there’s still two left of each! Later, I made a neutral review of each puzzle saying how much I loved them, if only they can turn up as promised. Fishpond removed my reviews. This whole company stinks, never again.

Reply

Frank May 2, 2012 at 6:56 pm

Hi,
Is there any other website in Australia to sell my stuff similar to fishpond other than auction websites, ebay and amazon.Any website which works similar to fishpond like crediting the account or paying it to my bank account.

Reply

Christine June 18, 2012 at 2:43 pm

I wish I had of read these blogs before I ordered….have received 1 book out of 3

Good Luck to me!!!

Reply

Kimberley July 24, 2012 at 1:30 pm

That’s a shame you’ve had such a bad experience, that it’s prompted this blog.

I have bought numerous items though Fishpond and have never had a problem. Items have usually arrived earlier than the estimated time. I had one book that didn’t turn up in the timeframe they advised, and when I contacted them about it, they dispatched another book (at no extra cost) which I recieved within a week of contacting them. The first book did eventually turn up too (which I simply sent back)…so it was a postal issue, rather than a Fishpond issue.

I have no affiliation or interest in Fishpond other than being a customer. It’s a pity you had so many problems with them…I guess nothing works perfectly all the time.

Reply

SimonF July 24, 2012 at 5:28 pm

I’m having trouble getting paid affiliate money I’m owed. No response from their ‘service’ team.
Am moving to another site … any Aus recommendations?

Reply

Kylie July 26, 2012 at 5:56 pm

Sorry Simon, I just tend to sell on Facebook, eBay and GumTree now instead of Fishpond. I hassled them for some time over a payment I was owed back in 2010 and actually got paid it just last month, after no contact for almost 2 years. I had just given up, then randomly got paid. Good luck with it.

Reply

ChrisL August 16, 2012 at 3:37 pm

Oh no! I just bought a $228.00 kitchen from FishPond. Looks like I’ll never get my money back or have kitchen arrived on time for my daughters birthday. If I knew they were this bad. I could of never order from them. Too late now!

Reply

Fishpond September 6, 2012 at 7:15 am

Hi Chris,

We’re sorry to hear about the trouble you and others have been experiencing. If you email our helpdesk through the website with your order number, we’d be more than happy to check on the status of your kitchen.

Kind regards,
Fishpond CS

Reply

Yvonn Coonrod November 30, 2013 at 10:17 am

Are you Australia Fishpond…..because I am just about tearing my hair out, no one here at NZ Fishpond will reply to my messages and its 4 months since my order was due for release. I have told them I no longer want it and want my $29.95 refund back. I am telling you in the hope you will reply to me. Order Number 52697883 Treating and Beating Fibromyalgia (book) We are 2 elderly people who are only on the pension and cannot afford to ‘give’ away the little money we have. I am goig to go to Consumer Affairs next step. I had no idea this would happen as I bought a couple of items previous and except for being a little late arriving there were no problems. Please please get back to me
Yvonne Coonrod, Napier, NZ

Reply

glenn paisley September 21, 2012 at 10:02 am

I will never deal with fishpond ever again
I had purchased 2 books and only received one
I had phoned them twice and left contact details
No responce….
Thanks for the above email , i will try that
Glenn

Reply

Wendy September 24, 2012 at 6:52 am

I bought some DVDs from fishpond and one disk won’t play, I went on the website but found it difficult to find any information, I left 3 emails but no response yet . They NEED a customer hot line . I also will never order from fishpond ever again!!!

Wendy xxx

Reply

Jaison September 25, 2012 at 10:29 am

Hi,

I recently bought the Innotab 2 from Fishpond (They sell this for around $150). I spent HOURS trying to figure out why the software accompanying the product wasn’t working. After 2 days of trying to sort the problem out I found a number to contact our local VTech customer service. I was told that the model I purchased was a US model, that would not connect to the software needed to use the tablet from outside of the US. This is due to licensing restrictions, where content has been made available by licensors in the US to download and is under a separate AU & NZ agreement with their counterpart offices over here. Quite similar to how iTunes have separate content websites for each country.

I sent several e-mails informing Fishpond that they were selling a product that wasn’t compatible in NZ/Australia, only to be continuously sent a link to their refund page. What!?

Nothing addressing the issues I outlined in my e-mail.

Their customer service is a joke! No direct phone line (gee I wonder why!? Their excuse is to keep the costs down, yeah right!).

Their responses are basically next to nothing. Just very short and abrupt.

Vtech e-mailed me back stating that they asked Fishpond to take the product off their website only to be told that they were at liberty to sell products from whereever they wanted!

So basically they’re saying we don’t care about our customers!

Selling a product to us that we can’t use… and not a cheap one either!

Idiots! Why would you want to sell a product that is only going to be returned for a refund!?

$150 is not cheap to be spending on a toy! And judging from what I have read online there are A LOT of frustrated customers out there wondering why their Innotabs aren’t functioning as they should!

It’s disappointing as VTech is taking the blame for this as customers presume that it is something to do with the software or faulty a product!

The absolute worst part about this is that my son who waited anxiously for the product to arrive (took 3 weeks!) was so disappointed when it arrived and couldn’t use it as it was intended!

Shame on Fishpond!

Never again!

Reply

kirsten October 3, 2012 at 4:58 pm

Beware selling on Smartsell with Fishpond. Fishpond is great for buying new books but I have had an incredibly awful time as a seller on their Smartsell system. I sent off a box of books on my own behalf and several boxes for my mother on her account. First they listed all of my books on her account and it took ages for them to sort that out. Then the books were listed at very random prices and although it said the prices could be changed by the seller, I couldn’t change them. Then they began to change the rules without advice to us. The books were lowered in price weekly to ridiculously low ones ($1 or less) which hasn’t even covered the cost of sending the books in the first place. To add insult to injury, half of my books were not listed on smartsell (even though Fishpond has them all and had set the prices very very low). The books are now selling because of the super low pricing and Fishpond kept writing to me to ask me to send them to buyers when I no longer have the books – they have them!. No matter how I try to communicate with them – (and they don’t make it easy!) I only recieve automated replies or on occasion a hopeful looking human one – but on trying to reply to it, I am once again stymied. My mother (not as internet savvy) who is selling rare and some valuable books, was completely at a loss as to how to communicate her distress to them. I think Fishpond really need to look at their systems and particularly improve communication with sellers – it’s fine if you’re a buyer, although still frustrating if there’s a problem.

Reply

Meagan October 19, 2012 at 8:11 am

I can’t believe fishponds lack of customer service!!!. I ordered a buggaboo tailored canvas set for my pram on the 31st of august(knowing I need it by this weekend to to take on holidays) . They say it was dispatched on the 6th of September with expected delivery by the 16th of oct. well that date has come and gone. And I still haven’t got my product!!! Better yet no contact whatsoever form fishpond as to where my item is. And conveniently their email tab doesn’t work!! So I can’t get in touch with them. They are disgraceful! So ATM I’m $89 out of pocket and nothing to show for it. Thanks fishpond .

Reply

Mariana November 13, 2012 at 11:51 am

I am now very worried about thew books that I have on SmartSell, as in hoping to get paid for them one day. I had them picked up a week and a half ago and by the end of last week all but one were listed. The ones that were listed had various errors, the biggest being that a boxed set of two had seen advertised as two separate sets, not one! The set was new, but one was listed NEW and the other AS NEW (??!!). Another new book, still in original wrapping, had been listed AS NEW and not as Smartsell (as in expecting me to ship it in 2-5 days if sold), an as new book was listed new, and one just went into thin air! I tried emailing through the website only to see that my email had been lost everytime I clicked SEND and got instead a suggestion to WRITE to their PO BOX! So Ihad to compose and print a letter, then FASTPOST it. Finally I realised I could email them back to the email address that they used to arrange the pick up. I was surprised to get a decent reply a day later, and two working days later, the listings have been corrected but the missing book has not been accounted for. It is very didgy because there is no record of what you have sent them, and they will have your books and your money until they feel like paying you. Wish me luck.

Reply

Mariana November 13, 2012 at 11:57 am

Kylie, can you please explain to me what am I in for with the charges that willbe done on my Smartsells? I have read on their website that they will charge the customer 3.95 or so for postage and they will charge me a minimum of .99 for wrapping? Then they take 17%…??
Its fishpond.nz I’m dealing with.
Oh another comment. I am waiting for three weeks now for a book I ordered directly from them. AND I bought one from a seller on their site, which was “as new” but when it arrived promptly but it had been highlighted and underscored on most pages! So can’t trust buying from sellers either.

Reply

joanne November 18, 2012 at 2:14 pm

Hi I have used SMartsell and have had no problems. I keep a list of what I had sent so if I had any problems I could send them a copy. There all my books that I have read (or didnt want to read)and so I dont mind the 17% commission, never been charged 99c for wrapping though. It does take about 14 days for them to be listed once I have sent them though. You cant really blame Fishpond for what the sellers write on the Sell Yours site. I get money paid into my Fishpond account as there is always something I need to buy of there and its my little savings account thats there when I need to buy something. Had no problems with money into my account either,

Reply

Mariana November 26, 2012 at 9:38 pm

After three weeks they finally acknoledged having the seventh book and made a smartsell listing for it (I had to make a Sellyours listing and email them for a week to get them to change it to Smartsell . The problem now is that they sold a new book $11 cheaper than their price to a person in Australia; so charged me $15.78 out of the total price ($51) for shipping and handling, then took the comission of 17% (6.12 or so) …..so a book that they sell for $62 NEW only meant $29.9 recovered to me!! I could have sold the book that cheap with shipping included on trademe and recovered more $, no need for their service!! It is no miracle to sell it when it has been heavily discounted and you are shipping overseas for free……now I am scared to find out how much will I be paying for S&H for the other books; that are even heavier!!! Their website says that the buyer pays the S&H fee but they don’t say that is comes off the sale price!!
I had to ask them to please not sell my books to Australia!!

Reply

Colleen December 19, 2012 at 1:25 pm

I am pleased to say that i have ordered many books and dvd’s through the fishpond website and have never encountered a single issue with the service. In fact, they have actually exceeded my expectations each time. I would recommend them to anyone.

Reply

Yasu December 29, 2012 at 1:56 pm

Colleen, are you Fishpond staff?

Reply

Jimmy May 6, 2013 at 10:20 pm

Colleen is a troll…don;t think any genuine buyer would ever say that about fishpond.com.au…bunch of frauds on the internet….we need to initiate legal action against these scammers – if they have operate using an Australian domain name, they fall under Australian trade regulations…

Reply

Ong Yuh Chian December 22, 2012 at 9:00 pm

For those who intend to buy from fishpond, be very careful not to make any mistakes on the address. I unfortunately did, and was not in time to change it despite realizing it the next day. This is because they do not track their parcels. I was told to wait until the book returned to them, after which they will send it out again. In good faith I believed they’ve seen a fair share of such cases, and waited. A month later, they said they haven’t received it and gave the standard reply for me to wait. Two months later, they still gave me the standard reply. They were never upfront about the possibility that the book was gone, nor did they offer to have me buy a second copy, and refund me when the first book came back in. It wasn’t bad service, it was callousness. They don’t really care about putting you on hold forever, which IMO is more anguish than paying extra. And I always had to initiate the check. Nobody ever updated me.

Reply

Yasu December 29, 2012 at 1:59 pm

I got trouble.. same as others.
Oder was made on 4-Dec. But nothing delivered till now.
It seems Fishpond expect me to wait more.
I think they are doing crazy business, cheating people.

Reply

Jane (not my real name) January 8, 2013 at 11:23 am

I’m currently in a dispute with Fishpond. I hope I’ll eventually get my money back. You’re EXACTLY right! Bad experience…such a hassle….NEVER AGAIN! My advise to one and all: DON’T buy anything from Fishpond! Mark my words!!!!!

Reply

Fishpond sucks April 26, 2013 at 9:59 am

Jane what happened? Was it sorted?

Fishpond charged me for something I didnt buy and they told me i ordered it using another email. I already told them i only have 1 account with them. They told me to wait for the product to arrive and the return it for refund. I asked them if they even sent it to my address and now they are not replying!!!

WILL NEVER BUY FROM YOU AGAIN FISHPOND!!!

Reply

Vijaya Pandji January 11, 2013 at 7:52 am

I had exactly the same problem as the top review
I have previously recommended Fishpond to all my friends but after continuous bad customer service and having to chase them over everything I am going to tell you all to AVOID THEM LIKE THE PLAGUE.
When selling-They charge postage on your behalf, which does not really cover the cost of posting most books, ( $11.90 ) Australia post charge up to $15.00 if over 500gm plus they add the postage to the sale total THEN deduct their percentage, so they essentially give with one hand and take with the other. I have no issue with them taking a cut of the sale price. I have an issue with them taking a cut of the postage they charge customers “on your behalf”. That is just wrong and a lie.

- After books are sold it can take up to 21 days to get paid, they say 7 – 14, but most of the time I have had to email asking when I will be paid and often it can take over 1 month from when I sell it to when I get paid.The first book was 2 months ago but they still havent paid me for the 4 books i sold on their behalf,!!
These people cheat and lie, they dont give you money that they owe you and you have no way of contacting them.. DON’T buy anything from Fishpond! DON”Y sell anything!!!!!

Reply

weight loss diets March 1, 2013 at 8:07 am

A healthy eating plan is a must when one combines breastfeeding and weight loss.

Your body NEEDS water, and the sad fact is that most Americans are close to dehydration anyway due to imbalanced diets and other excesses.

The most effective diets also include some kind of metabolic testing
strategy or calculation which will help you harness the ability of your body’s unique calorie burning properties.
weight loss diets recently posted..weight loss dietsMy Profile

Reply

Simon March 21, 2013 at 2:53 pm

I have just placed an order with Fishpond and I wish I had read this before placing the order. Anyway here’s an interesting snippet from the Booktopia website:
“Booktopia or Fishpond?
It is a bit of false advertising that Fishpond is an Australian store. Fishpond is a New Zealand business. Not that there is anything wrong with that.

Please understand we enjoy our competition, but Fishpond does not pay GST, does not employ any Australians, does not have a phone number you can ring, nor does it have an email address on its website. There is no Australian physical presence and our Australian Booksellers Association has refused its membership application for this reason. They will never be able to make the BRW Fast 100.”

Reply

Patricia Jambon March 28, 2013 at 9:46 am

I have not received five books, Order #X55C38R, supposedly sent to me
on 5th December, 2012 and for which I paid $77.86. Despite many E-mails
to Fishpond (all of which either have automated responses and some even
bounce back) and three letters sent to their Perth address………..I get no
response…………….absolutely nothing? I do want a refund from them.
Can anyone suggest what I can do please?

Patricia

Reply

Ade April 7, 2013 at 2:23 am

I’ve been buying book from fishpond in a while. I always get my books there and it’s cheaper too. I’ve never had problems(and hope never).
You’ve made me aware that I can’t trust sites that much because I’ve trusted Fishpon a lot

Reply

Han April 15, 2013 at 12:42 pm

NEVER SHOP AT FISHPOND.COM.SG

This is the worst online shipping experience I have ever had!!!

This really stupid!!! I order 2 CDs but fishpond only send me 1 CD. Then when I emailed then to find our why, they took 1 week to reply saying that the shipping is from different merchants so have wait. Then after waiting so long they send me email saying there is no more stocks!!!

Then in your email below asking for my bank account number to refund me… but I made payment with paypal and they did not provide inform on how they will refund to my paypal account!!!

Shopped at fishpond and waited for 3 months and order still not complete. Worst of all, their helpdesk is almost non existance and retarded!

These people are scammers!!! Making tracking and refund almost impossible. Not to mention trying to cheat me out of 1 CD. If this was a gift I send to someone else, it would never have been found out and you will pocket the money!!!

NEVER EVER SHOP AT FISHPOND!!!!

Reply

Jimmy May 6, 2013 at 10:17 pm

I fully agree with your comments on fishpond. They are cheats. I ordered for a book on 06th of March 2013 and they send me a couple of order updates stating my book will be delivered by 06th of May 2013. The book has not arrived after a good 2 months of wait. I have asked for a refund now. Let me see what they have to say…I reckon fishpond is a bogus site trying to make money by charging people beforehand for goods they won’t deliver. It is a scam.

Reply

Wairuanor May 18, 2013 at 5:50 am

I just decided to sell two boxes full of books and DVDs (the kind that I haven’t read or watched for a long time and most likely would never have taken out of their boxes again) with SmartSell. The courier was supposed to come either yesterday or today to pick the parcels up (at least that’s what I had requested) but neither did I get a confirmation email nor did anyone turn up to pick up the parcel. Here’s to hoping that they will reply to the email I sent them today. I’m rather annoyed because I’m kind of moving so I thought this was the ideal solution even if there wasn’t much money in it… *sigh* …. the comments here don’t give me much hope, esp. because they reach back YEARS…. shouldn’t a company improve over time?

Reply

http://www.crayonpedia.org/mw/Pengguna:CharlineT May 29, 2013 at 8:34 pm

I discussed the latest dynamics of the Japanese fashion houses and the Korean fashion houses are well positioned to continue gaining
market share in China despite the influx of Western names.
This app compiles in one place the most popular brands in the field, I
prayed for him. Friday’s win put the Fever one victory from their first WNBA title. Click to enlargeMy comparable value analysis includes a set of tools that a child can use to create something that they would use, wear and keep forever?
http://www.crayonpedia.org/mw/Pengguna:CharlineT recently posted..http://www.crayonpedia.org/mw/Pengguna:CharlineTMy Profile

Reply

Holly June 16, 2013 at 2:17 pm

I’ve always had great service from fishpond, the books arrive when they source them (at least they let us know that in an email) and in excellent condition as well. They answer my emails promptly and politely. I also sell with them and have been pleased with the results.

“Jimmy May 6, 2013 at 10:20 pm
Colleen is a troll…don;t think any genuine buyer would ever say that about fishpond.com.au…”
—> HOW RUDE! This Jimmy doesn’t know Colleen from a bar of soap and he says this.

Just so you know, there is such a thing as freedom of speech. I’m not Fishpond staff and I have never had any trouble with them.

And you can recommend Amazon all you like but so many of their products can’t be shipped overseas. In Australia it’s good to have a place like Fishpond that’s local to go to.

Reply

Purchase Wartrol in Usa June 22, 2013 at 2:40 pm

Eesazucne jiuelaa Purchase Wartrol in Usa uieoyu iamimui ueoijo oareaar viieui.
Purchase Wartrol in Usa recently posted..Purchase Wartrol in UsaMy Profile

Reply

Pat July 30, 2013 at 8:12 pm

Avoid Fishpond at all costs. A very bad recent experience as a seller. Yes, sold my books, I sent them off and paid postage, but I cannot get Fishpond to pay into my bank account even though that is the option I pre-selected. They keep crediting a rewards account I did not open. I wanted to get rid of books, not spend any money made on new books. Lots of emails and nothing has changed.
It would have been cheaper to give away my books, at least I wouldn’t have had to pay postage!!!
AND in desperation I ordered a book through their rewards, and guess what, it showed a 2 day delivery time when I ordered it, that then pushed out to 21 days!
My Fishpond experience has just seemed like an internet con. Build a business model around getting other people to provide the stock, pay the freight, and then force them to spend their money on your site, and sit back and collect commission.

Reply

Ayu August 6, 2013 at 12:34 am

I bought nail polish set from fish pond.
It says i’ll get one of each colour in the set as shown,all different shades.24 pieces.
But only ONE piece dispatched to me :(
I only got ONE piece.
Is there any misunderstanding?
Did i read the explanation wrong?
I thought i would get 24 pieces :(
I wrote a review and they removed it.

Reply

Francisco September 2, 2013 at 4:56 pm

I bought a doll for my daughter and after 3 months they sent me another totally different doll. Claim and they said “the barcode of the item you received matches the item That was ordered, so unfortunately it Appears That the description / title on our website is incorrect. Our marketing team has been Notified and we expect That This Will Be Within corrected the next few days. ”

Does anyone buy products by barcode?

They offered me to return the product, but I would have to pay the shipping and refund.

I do not recommend anyone buy at this store. In addition, working as they work, I guess soon disappear and then all orders remain lost.

Reply

Aupat September 3, 2013 at 4:07 pm

A hobby of mine is Rubik’s cube solving and so I decided to buy a cube from fishpond. I ordered and bought it about a month and a half ago, and it has still not arrived. They made excuses that it was “In another warehouse” about 3-4 weeks in (it was advertised at only 2 weeks shipping time). I wonder if this sort of behaviour is normal or a coincidence…

-Pat

Reply

Farah Rasheed November 28, 2013 at 6:46 am

Well i tried to sell from Fishpond, and I would NEVER reccomend them. Firstly as mentioned from comments above they are slack with their customer service. Even though it says it could take “2 days” for a reply, in reality it is 6 – 7 days. And even then it’s not a proper answer, and when you repeat your question, it takes them another long while to reply back. I tried SmartSell and I found that they put my products waaaay under cost value, even though I specifically put all the details of the prices in the box as well. Then they put products I did not even give them on to the site as me selling. I just have to say they have really broken my confidence in them, and I have been trying to reach them for the last 3 weeks with no replies back. So I would say definitely don’t do trading with these guys.

Reply

Juan Rodriguez March 15, 2014 at 3:02 am

I was considering shipping a few cases of products to sell on FishPond, but not I’m thinking that maybe I’ll just sell a few items directly and see how it goes, before I commit to sending them cases of merchandize.

Reply

Lost March 19, 2014 at 12:40 am

I gave fishpond hundreds of new items to sell for me under their SmartSell.

They stalled for so long, did not sell them & eventually stole all my goods.

I am thousands of dollars out of pocket & will never trust them again.

Reply

Edward April 22, 2014 at 4:10 pm

I ordered an exercise bike ,total cost $972. I am waiting for it’s arrival this month or early next month. Hope it arrives or I’ll have to consult the Minister for Fair Trading or other Australian Authority for Help.

Reply

Edward April 22, 2014 at 4:17 pm

What I’ve already read disgusts me as I have never had trouble like this from any suppliers advertising on the internet. I hope something can be done by the relevant authorities to get this mess sorted .

Reply

Mike Ginlay May 1, 2014 at 5:04 pm

I never have good experience with fishpond but I found a couple of good private sellers on their whom you can contact directly via Facebook pages of the same name GloboPop NonStop and AsiaPop NonStop, I believe they are same seller as on productreview.com.au they have joint name, they had a really negative review of fishpond over issues they are having as a seller then when I checked recently it was gone and in it’s place was a positive review from them as a buyer, I contacted them via Facebook and one of the pages managers not the fishpond account holder responded that what they have heard is Fishpond.co.nz themselves have contacted him because of his complaints and disputes and apparently threatening to make a formal complaint about them refusing to list some items over false reasons and his negative review which ironically they made no response to yet they responded to the positive review, they are going to close his accounts and return all unsold items and any payments for sales still pending will be cancelled. Shows just how much they care about keeping clients, I don’t know for certain if it’s true but with all the complaints there are online about fishpond including from a seller apparently owed $2000 it wouldn’t be surprising but it would be dissapointing as those to seller profiles had lots of great things for cheap.

Reply

Fiona June 28, 2014 at 11:08 pm

I have sold a few books through Fishpond over the last year but have been having trouble getting paid. This is pretty rough after supplying and posting books to customers on their behalf.

Most recently, they told me there was a problem with my bank account and the payment was being rejected. They say they retried several times. Then the cheque they say they posted never arrived. A month ago I set up a PayPal account specially for them, and I’m still waiting.

Suspicious and annoyed, would be a good summary of my current position on them…

Reply

Bec August 12, 2014 at 11:15 am

I have recently just begun to sell books on Fishpond, wow so far I have lost money or made very little. After the very low postage cost they charge cases, in most cases I have been out of pocket for postage and then the commission they take on the total sale including postage could have just given the books to charity, in one sale I actually made zero dollars after sending the book to New Zealand the total sale I made only paid for the postage.

Not good enough, after selling 4 books through them, will not be selling any in the future.

Reply

Fiona August 16, 2014 at 8:34 am

Following up on my post of 28 June, I did eventually get paid. It took a lot of time, and a ridiculous amount of rattling the cage, but eventually they gave me the money they owed me.

I did think my head was going to spin off in July though, when someone-Fishpond who had been part of the email chain a few months earlier requesting that I please be patient (while I waited for the mythical cheque to arrive from NZ), re-entered the conversation as if it were the first she’d heard of my problem: we’ve received an email from a customer saying you’re concerned about supplying their book to them because we haven’t paid you for the last two books you provided on our behalf four months ago – can it be true?? OMG – so very frustrating and annoying. And unnecessary. And unacceptable.

Anyway, it’s finally sorted and I’ll never list anything with them again.

But I did want to acknowledge Bec’s comment from the other day. I had a similar experience with the first book I sold on the site – it was bought by someone in NZ and it cost me more to post the book to them ($22), than they paid for it ($20) – and, of course Fishpond would still claim their commission. I contacted Fishpond at that point, and they told me that I just need to increase the amount I allowed for postage. I also un-checked the box saying I would sell to NZ. But I don’t think that’s a reasonable answer.

Postage costs continue to rise, and if memory serves, the base price for posting a parcel (which let’s face it, most books are) within Australia is currently $6.95. And, if I remember correctly, that doesn’t include packaging (after a while I tried to reuse packaging, but think that’s right). I really don’t think it’s reasonable of Fishpond to not properly acknowledge the costs of postage and packaging, to push that problem down onto the people who are trading on their site (which is benefiting Fishpond’s business by expanding their stock). It doesn’t seem right for them to take a commission out of the postage component of the sale as well.

My second-last comment is about how poor their customer service is generally. It can be difficult it is to get in touch with them if you have an issue. Even if you ask them to call so you can talk through your problem – they email back saying they don’t provide a phone service to customers. They force you to use email, which gives you a paper trail but drags things out and is frustrating when they’re not answering the question or dealing with the problem. I also found that the email address was hit-and-miss: messages got through some times, and at other times they bounced, the reply saying that address wasn’t monitored, leaving me with… nothing. This just about drove me crazy.

And finally – a word of warning: I contacted Fair Trading about the problems I was having getting paid, and they told me that they couldn’t help. The only way I could have taken action against them was to start private legal proceedings, which, obviously I wasn’t going to do over $30. The cynic in me suspects that Fishpond is well aware that there’s no recourse for the people who list books on their site, so there’s no motivation for them to improve their practices here. In hindsight, I’d say it’s absolutely not worth the time and effort: seller beware!

Reply

Elyse August 21, 2014 at 3:48 pm

Fishpond hold no inventory, so when they say something is in stock, they mean they can get it from Amazon or some other seller. Guess what, you can too and you’ll get it faster from Amazon, in decent packaging. Books arrive in shabby condition tossed into an unpadded envelope and take ages. There is absolutely zero customer service, you can’t get hold of anyone by phone to ask questions. I fell into the trap of ordering from them in plenty of time for Christmas (four weeks) and the books showed up in mid January. They are a joke of a business.

Reply

Leave a Comment

CommentLuv badge

Previous post:

Next post: